focassomart.com is committed to deliver your order with quality packaging within given time frame. We ship throughout the week, except Sundays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will try to ship your items via Government Registered Book post or Speed post. Shipping charges would be applicable as per the area and weight which shall be known to your depending on the delivery location for each order.
How long does it take for an order to arrive?
If you choose Cash on Delivery as payment method then additional charges will be applied depending on the delivery location and weight and shall be charged as collection fee.
Orders are dispatched within 3 to 5 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Note: Shipping charges varies depending on the delivery location and weight.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, you may refuse to accept the package and return the package to the delivery person. On refusal to accept delivery of such product, kindly send us email to notify us on the return by non-acceptance due to tampered packaging by mentioning your Order ID and we will personally ensure that a brand new replacement is issued to you with no additional cost or make refund.
Note: Please make sure that the original product tag and packing is intact when you send us back the product back otherwise we shall not be responsible to replace the product if the delivery is partly or fully accepted and product is opened and no refund whatsoever shall be provided.